Help Center / Mobile Check Deposit

Why is my check deposit not working?

There are a number of reasons why a mobile check deposit may not be successful. Some of the most common reasons include:

  • Improper endorsement. Endorse the back of the check by signing your name and writing underneath, “For mobile deposit at Forbright Bank.”
  • Check payee and account owner mismatch. You may only deposit checks that are written to a primary or joint owner of the account.
  • Unclear photos. If the photos of your check are blurry or unclear, your deposit may not be accepted. Consider retaking the photos and resubmitting.

If your check deposit is unsuccessful, you will receive an email explaining the reason. Check your email for more information and next steps.

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