Safe and Secure
Your security is our top priority. Below are details about how we’ve implemented a variety of features, services, and policies to keep our customers safe. If you have further questions or immediate concerns, please do not hesitate to contact us.
Our Layered Security Approach
Your personal information and its safety is important to us. As a result, we utilize multiple security layers to keep customer information safe.
When you log into online banking, we offer multi-factor authentication (MFA) to add secure layers of protection. To access your online banking account with MFA, you’ll have to provide an accurate username and password, along with a code sent to your contact details on file.
We require you to use a secure browser to access your account information. Microsoft Edge, Apple Safari, Mozilla Firefox, and Google Chrome are all browsers that support encryption.
Forbright Bank customers must create a unique and strong password to log in to online banking. This password will never automatically appear in viewable text on the screen when you enter it. However, if you forget your password, you can click “Forgot Password” and change it through a secure process.
You will automatically receive security alerts when certain actions are taken in your account, such as:
- Password is changed
- Username is changed
- Forgot password is attempted unsuccessfully
- Username is disabled
And within online banking, you can sign up to receive additional notifications.
The most secure way to communicate with us is to send a message to customer support through the Secure Message function in online banking.
Forbright Bank uses firewalls and monitoring systems to help protect our systems and networks from unauthorized internet traffic.
We monitor all account activity that presents risk, such as changes to your customer profile, changes to your account profile, and outgoing transactions. We may contact you to verify any suspicious transfers were authorized by you, the account holder.
If you have any concerns about the security of your account or discover a discrepancy, we’re here to help. Contact us as soon as possible so that we can address the issue.
Forbright Bank understands our customers’ concerns regarding the privacy of their data. We’ve designed various procedures to protect your information, including:
- Restricting access to personal information, so that only associates who need the information at specific times, such as during the servicing of a customer account, can access the customer data.
- Performing due diligence on our vendors and other third parties, which requires adherence with applicable privacy and security laws.
- Maintaining physical, electronic, and procedural safeguards designed to comply with applicable federal and state privacy laws.
Read our Internet Privacy Policy to learn more about how we keep your information secure online.
Bank with Peace of Mind
Forbright Bank is vigilant about safeguarding your account and ensuring you feel safe and secure.
Having the protection of the Federal Deposit Insurance Corporation (FDIC) is a major benefit of opening and operating an account at an FDIC-insured financial institution like Forbright Bank. It ensures the FDIC protects your money up to the standard amount in the unlikely event of a bank failure.
The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category.
If you open a deposit account in an FDIC-insured bank, you automatically are covered up to the FDIC established limits. For more information about the FDIC, visit FDIC.gov.
For Forbright Bank’s answers to frequently asked questions about FDIC insurance, please read our article Understanding FDIC Protection at Forbright Bank.
Bauer Financial is an independent bank rating agency that has been reporting on and analyzing the financial condition of the nation’s banking industry since 1983. No institution pays for its rating, nor can an institution avoid a rating.
To see Forbright Bank’s latest quarterly rating, visit bauerfinancial.com.
Our workplace is shaped by policies and procedures regarding the protection of confidential information, such as customer account information and personal information. All associates must pass background checks and adhere to guidelines restricting how we use and share information for certain processes and transactions.
Explore Personal Security Tips
Forbright Bank security experts share simple ways to protect yourself online.
Never share personal information with anyone online. This includes your birth date, social security number, username and password for online banking, and other financial account details.
While our teams may ask for personal information to verify your identity over the phone, Forbright Bank will never ask you for your password. Learn more about identifying potential scams here.
If you have a question about your account, we recommend calling our Customer Support team or using the Secure Message Center in online banking to send a protected message to our team.
Stay knowledgeable about how apps use your personal information and monitor updates closely. Ensure you feel comfortable with the way they are using your information.
Set your device to a locked screen when it’s not in use. If your phone is lost or stolen, this will help prevent someone from gaining access to your personal data.
There are a variety of security apps available that use GPS to help you locate your phone. Many also support you by removing all data from your lost or stolen device if necessary.
This may expose it to more security threats, such as exposing sensitive financial information.
Quick response (QR) codes are images containing data for your phone’s camera to read. Scammers can create fake QR codes that download malware onto your mobile device. Protect yourself by avoiding QR codes unless you trust the provider.
Do not click on suspicious, unsolicited, or unknown links if you don’t recognize the link, person, or entity that sent it to you.
Do not download or open email attachments from unknown senders, as doing so puts your information and systems at risk.
Regularly reviewing your credit report can help you catch identity theft and fraud early on. Learn how to get a free credit report here.
When using public Wi-Fi, be sure you use private or incognito sessions, as they will automatically clear cache, cookies, and history when you close the browser. Remember to always log out of any online sessions before leaving a public device.
If you relocate or change your email or phone number, remember to update your contact information with Forbright Bank and other institutions that may send correspondence regarding financial accounts.
A password manager allows you to securely store and track strong, unique passwords for various sites. This can help you avoid reusing the same passwords repeatedly, which makes you more vulnerable to cybercrime.
Opt-in for automatic software updates on your mobile device, computer, and any device you use for online banking or financial management. The latest updates will be most effective at combating potential cyberattacks.
Fraud & Identity Theft
Educate yourself on the most common scams and how to handle identity theft if it happens to you.