The safety and security of your accounts and the soundness of our Bank remains our highest priority. The professionals at Forbright Bank are committed to protecting your personal financial information from unauthorized access. We are diligent in our efforts to continuously improve our procedures, operations, and Internet security technology to ensure stringent Internet security practices are in place to protect your information.

Has your card been lost or stolen?

If your DEBIT or ATM card has been lost or stolen, please call one of the following numbers to cancel your card:

If you canceled your card after business hours, please call customer service at 888-855-7778 during normal banking hours to order your new card.

If your CREDIT CARD has been lost or stolen, please call our 24-hour cardmember services at 1-800-558 3424.

Did you receive a suspicious phone call, email, or text?

Suspicious phone calls

Phone numbers and caller ID can be spoofed. Do not provide unsolicited callers with any information and end the call. If you provided the caller with any information related to your account, please contact customerservice@forbrightbank.com immediately.

Suspicious emails

If you received a suspicious email that claims to be from Forbright Bank, do not click on any links contained in the message and forward the email to customerservice@forbrightbank.com. As a general rule, do not enter any private or login credentials to websites originating from unsolicited links. The Bank will not initiate emails requesting any personal information, account numbers, or card numbers.

Suspicious text messages (SMS)

Do not reply to the message or click on any of the links within the message. If you have the ability to forward or send a screen capture of the text message to an email address, send it to customerservice@forbrightbank.com. If you received a one-time passcode that you did not initiate, it may indicate that your account password has been compromised. Do not share this code with anyone else. If you clicked on the link and provided information related to your account, please contact us.

Have you been targeted via social media?

If you received a suspicious communication through social media that targets you as a Forbright Bank customer, please forward the entire communication to customerservice@forbrightbank.com.

Were you a victim of identity theft?

If you believe that your account may have been compromised or that you are a victim of identity theft, report to your financial institution immediately. If you think your Forbright Bank Growth Savings account has been compromised, call 1-800-550-0159. If you think your Forbright Bank online Certificate of Deposit account or branch banking account has been compromised, call 1- 888-855-7778.

It’s also a good idea to take the following steps.

Contact credit reporting agencies

You should report any incidents of identity theft as soon as possible to one of the three major credit bureaus listed below, and ask them to place a fraud alert on your credit report. You only have to report fraud to one of the three credit bureaus, as they are required to contact the other two on your behalf.

Equifax: 1-800-525-6285 or place an alert online

Experian: 1-888-397-3742 or place an alert online

TransUnion: 1-800-680-7289 or place an alert online

After you place a fraud alert on your credit report, any new credit requests or changes to account information will be reviewed very carefully to verify that you are really the one making the request.

Contact the Social Security Administration

If you believe that your Social Security number or your identity has been used fraudulently, report the activity by calling the Social Security Administration Fraud hotline at 1-800-269-0271.

Review your credit report

Take time to review your credit reports and look for any errors or inconsistencies. Verify your personal information, such as your Social Security number, mailing address, and initials. Also, look through your reports for accounts you didn’t open or debts you don’t recognize. If you find any information on your report that appears to be the result of identity theft, you can request the credit bureau to remove that information.

It’s a good idea to check your credit reports regularly to make sure no new fraudulent activity has occurred. Each of the three major credit reporting agencies are required to provide you with a free copy of your credit report, at your request, once every 12 months, according to the Fair Credit Reporting Act. You can request your free credit reports online.

Report identity theft to the Federal Trade Commission

The Federal Trade Commission (FTC) is the government agency that keeps track of identity theft. You can call 1-877-438-4338 to report identity theft to the FTC, so that law enforcement across the country can use the information to help with investigations. You can also report identity theft to the FTC online.

File a police report

If you are a victim of identity theft or financial fraud, it’s a good idea to report the incident to your local law enforcement agency. Having a police report on file can be helpful when working with creditors who need more information.

Was there an unauthorized change to your account?

If you received an email confirming changes to your account that you did not make, please contact customerservice@forbrightbank.com immediately via email or by phone at 888-855-7778.

How do I enable alerts on my account?

Log into your account in the online banking platform and set up alerts under the Self Service menu. For business bankers, the alerts menu is under the Administration tab. You can set up balance, transfer, and account change alerts.

For more information about our Internet Privacy Policy, please click here.

Additional Resources

Online Security Best Practices
Protecting Yourself From Business Related Fraud
Protecting Yourself From Consumer Related Fraud