Help Center / Mobile Check Deposit

Why is my check photo not being accepted?

If the online banking platform is rejecting your check photo, the image may be unclear. For best results, take these steps:

  • Make sure the check is flat and on a flat, dark surface or background.
  • Ensure you are in a lighted area with no shadows on the check.
  • Hold your phone steady.
  • Ensure the check image fits within the capture boundary, and all text is visible.
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