Business eBanking Agreement

This Business eBanking Agreement (this “Agreement”) defines the general terms and conditions under which Forbright Bank, a state-chartered bank headquartered in Chevy Chase, Maryland (the “Bank,” “we,” or “us”) offers the Bank’s internet banking services (“Business eBanking”) provided to Customer (“you,” “your,” or “Customer”). By completing the Business eBanking Enrollment Process, Customer confirms agreement with the terms and conditions of this Agreement to access to Business eBanking and/or the Mobile Banking App. The Bank may use a third-party service provider to provide content, technology, or banking services necessary to operate the Services under this Agreement (“Service Provider”). Any Service Provider used by Bank is subject to the same standards of performance, including the safeguarding of Confidential Information, as Bank itself. The Customer acknowledges that Bank may, from time to time, change the terms under which this Business eBanking is offered by notifying Customer. Customer’s continued use of this Business eBanking after such notification of changed terms constitutes acceptance by Customer of such changes to this Agreement.


Customer acknowledges and agrees that Customer’s deposit accounts maintained with Bank (individually “Account,” collectively “Accounts”) and all transactions and Services initiated or processed in Business eBanking or the Mobile Banking App are subject to the terms and conditions of the rules, regulations and agreements, including, but not limited to, the Account Agreement and the Understanding Your Business Deposit Account, which includes the Terms and Conditions of Your Account, Your Ability to Withdraw Funds, Business Debit Card Agreement Terms and Conditions, and Specific Account Details (collectively, the “Account Agreement”) governing Accounts in effect from time to time between Customer and Bank. The Account Agreement is expressly incorporated herein by reference. The terms and conditions of this Agreement will control over any inconsistent terms and conditions between this Agreement and the Account Agreement.


Customer acknowledges and agrees that Customer’s loan accounts (“Loans”) maintained with Bank and all payments or internal transfers initiated or processed in Business eBanking or the Mobile Banking App are subject to the terms and conditions of the Loan Agreement (collectively, the “Loan Agreement”) governing Loans in effect from time to time between Customer and Bank. The Account Agreement is expressly incorporated herein by reference. The terms and conditions of the Loan Agreement will control over any inconsistent terms and conditions between this Agreement and the Loan Agreement.

By consenting to the terms and conditions of this Agreement, you agree that we may, at our option, provide Communications to you in electronic form, including making them available to you in electronic form. “Communications” means all account opening documents, account statements, disclosures, notices, messages, records, change in terms notices, changes to your Account Agreement, tax notices, account alerts, and other information that we may deliver to you concerning your Account, your Loan, or the Services. We may do so by: (1) posting or making the Communication available in your Business eBanking (accessible at https://forbrightbank.ebanking-services.com/); (2) posting the Communication on our website; (3) sending the Communications to the e-mail address you provide to us; or (4) sending an e-mail notice to the e-mail address you provide to us. You agree that you are responsible for fees or other costs you incur from your technology providers for sending or receiving Communications. Any Communications that we send you or that you send us may not be encrypted. The Communications may include your name and other information pertaining to your Account or Loan.
By agreeing that we may provide Communications to you in electronic form, you are also agreeing that we are not required to provide you with a paper version of the Communication unless you ask us for a paper copy, as described below in the section called “How to Request Paper Copies.” You agree that a Communication is considered “delivered” to you and received by you on the date it is posted, made available, or sent to you as provided in this Agreement.

Important: If you want to receive online Account statements (eStatements) instead of paper statements in the mail, you must enroll for them in Business eBanking. Agreeing to this Agreement does not automatically enroll you for eStatements.


A. Applicability of this Consent. Your consent in this section called “Consent to Electronic Delivery of Communications and E-Sign Disclosures” applies to: (1) all Communications relating to the opening of your Account when you open your Account online; (2) your use of your Account or Loan (including any transactions on your Account or Loan and changes to your Account Contract or Loan Agreement) when you enroll for eStatements or tax notices; (3) your use of the Services; and (4) any other Communications relating to your Account or Loan that you ask for or agree to receive electronically.

B. Your Consent to Electronic Delivery of Communications. You agree that all Communications covered by this Agreement will be provided to you or made available to you in electronic form. After viewing a Communication, you will be able to download and/or print it for your records. You further agree that we may deliver Communications to you by e-mail, Business eBanking message, or posting on our website. In so doing, you agree that we may, but are not required to, send all e-mail Communications to you at the e-mail address that you have provided to us most recently and that we maintain in our records. Your consent to electronic delivery of Communications is effective until you withdraw it.

C. How to Withdraw Your Consent for Electronic Delivery. You have the right to withdraw your consent to receive Communications in electronic form at any time. If you have enrolled for eStatements and choose to no longer receive your Account statements electronically, you must unenroll each Account from eStatements in Business eBanking and may incur monthly paper statement fees. To withdraw your consent for electronic delivery of all Communications, you must e-mail the Customer Service Department at customerservice@ForbrightBank.com

If you withdraw your consent for electronic delivery, you cannot open a new Account online unless you consent to electronic delivery as part of the new Account online opening process. Withdrawal of your consent will have no legal impact on the effectiveness, validity, or enforceability of any Communications that were delivered to you in electronic form before the effective date of your withdrawal. If you wish to withdraw your consent, you must contact us.

D. How to Update Your Contact Information. You agree that you will notify us of any changes in your e-mail address or telephone number. You may change your e-mail address or telephone number by changing your profile within digital banking. You may also notify us of any such changes by contacting us.

E. How to Request Paper Copies. You may ask us to mail you a paper copy of any Communication provided or made available to you in electronic form, and we will provide the paper copy. To request a paper copy of any Communication, contact us at the telephone numbers or address shown in the section called “How to Contact the Bank” in this Agreement. We may charge a fee for a paper copy. Please refer to our fee schedule for more information.

F. Access Device Requirements. In order to access and retain Communications provided or made available to you in electronic form, you must have the ability to operate the most recent or prior version of Windows, Mac OS X, iOS, or Android. Additionally, your operating system must support the most recent or prior version of Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Safari, or Google Chrome. JavaScript may be required for functions to operate optimally. You will also need the most recent or prior version of Adobe Acrobat Reader or another PDF software program. By consenting, you confirm that you have the ability to view your periodic Account statements, certain tax notices, and Communications electronically in Portable Document Format (“PDF”) and that the access device(s) you intend to use for the Services meets the requirements described in this Agreement. For maximum security, do not share your Credentials with persons you do not authorize to access your Account or Loan. For optimal function, always use the latest version of software for your access device(s) and the latest version of our mobile banking application. Beta versions of browsers and operating systems are not recommended or supported.

If a change in requirements for your access device is needed for you to access and retain Communications delivered to you in electronic form, we will notify you of the revised requirements for access or retention. At that time, you will have the right to withdraw your consent. See the heading above called “How to Withdraw Your Consent for Electronic Delivery” for a description of the fees and consequences if you withdraw your consent.

Customer is responsible for obtaining/providing all required hardware, software, and Internet connectivity needed to access Services. Token devices are property of the Bank and must be returned upon termination of this Agreement or any token related Service. Customer will, at its sole cost and expense, use computer hardware and software that meet all technical requirements for the proper delivery of the Services and that fulfill Customer’s obligation to obtain and maintain secure access to the Internet. Customer understands and agrees it may also incur, and will pay, all expenses related to the use of the Services, including, but not limited to, telephone service, Internet service or mobile device charges. Customer is solely responsible for the payment of all costs and expenses associated with meeting and maintaining all technical requirements and additional items necessary for the proper use of the Services. Customer understands and agrees that it is solely responsible for the operation, maintenance and updating of all equipment, software and services used to access the Services and the cost thereof, and Customer hereby agrees that it will perform, or cause to be performed, all vendor recommended maintenance, repairs, upgrades and replacements, and such performance will be rendered by properly trained personnel, whether they are employees of Customer or a third party. Bank is not responsible for any errors or failures resulting from defects in or malfunctions of Customer’s computer hardware or software. In addition to installing antivirus software, Customer hereby agrees to scan its computer hardware and software on a regular basis (one or more times per month) using a reliable computer virus detection product in order to detect and remove computer viruses.

2. Business eBanking Services

Bank will make available balance information and/or itemized debit and credit information for Accounts on a daily basis via the Business eBanking and will provide access instructions, including Credentials, to Customer.

To access your Account or Loan in Business eBanking, you must:

Have an active Account or Loan;

  • Follow the enrollment and activation process using your Credentials; and
  • Have the necessary equipment for your computer, including a router, modem, or browser that supports Secure Sockets Layer (“SSL”) Protocol and Internet access with 2048 bit encryption; or have a mobile device with Internet access through an Internet service provider or wireless service provider you select that supports automated text message service capabilities and/or supports either: (1) mobile browser with SSL Protocol; or (2) Apps for iOS available from the iTunes Store and/or Apps for Android available from the Google Play Store.

You must use your Credentials to access Business eBanking. Your access devices must be compatible with the computer hardware and software we and applicable Service Providers we use in providing the Services.

The Business eBanking is for Customer’s internal use to enable Customer to obtain balance and other Account information and to direct payments from Account(s) to third-parties (collectively, “Payees”, and each individually, a “Payee” when using the bill payment module; collectively “Beneficiaries”, and each individually a “Beneficiary” when accessing Wire Transfers; and collectively “Receivers”, and each individually a “Receiver” when using the ACH network). The Business eBanking may be used for the following internet banking services (the “Services”):

  • Transfer funds between Customer’s Accounts;
  • Obtain balance and transaction information on Accounts;
  • View front and back images of checks and deposits posted to Accounts;
  • Order bill payments from Customer’s checking Account to Payees;
  • Order Bank to stop payment of checks drawn on Customer’s checking account(s);
  • Request eStatements, as described below, for electronic delivery and access of monthly statements for eligible Accounts; and
  • Obtain certain treasury management services and other online services as may be made available by Bank from time to time.
3. Internal Funds Transfer Service

The internal funds transfer service allows Customer to make one-time or recurring transfers between Customer’s Accounts with the Bank using the Services. When Customer sets up a funds transfer, Customer authorizes the Bank to: (1) withdraw the specified amount from an Account Customer designates; and (2) transfer those funds to another Account that Customer designates. Customer may transfer funds between Customer’s Accounts on a specified date in the future or on a recurring basis and transfer funds from Customer’s Account(s) to pay Loan(s).
Internal transfers initiated before the Bank’s cutoff time on a Business Day are generally posted immediately. All internal transfers initiated on a Business Day after the cutoff time, or initiated on a non-Business Day, will begin processing on the next Business Day.

4. Bill Payment Service

The bill payment service may be used to schedule, change, or delete one-time or recurring payments from Accounts to Payees and create and manage electronic billing (also called “eBills”) using the Services. Customer may schedule bill payments in several ways:

  • An immediate payment is a single transfer of funds to a Payee to be initiated as soon as possible after the transfer request is submitted.
  • A recurring payment is one of a series of transfers of a fixed amount of funds to a Payee on a regular, periodic basis.
  • A future-dated payment is a single transfer of funds to a Payee to be made on a date Customer specifies up to 364 days in advance.
  • A payment that is made following the receipt of an electronic bill (“e-bill”).

A. Enrollment. Your enrollment in the bill payment service may not be fulfilled if we cannot verify your identity or other necessary information. You authorize the Service Provider to review of your credit rating and obtain financial information regarding your biller account from a biller or from us (for example, to resolve payment posting problems or for verification). All bill payments are subject to Federal laws and regulations administered by the Office of Foreign Assets Control (OFAC).

B. Designation of Funding Account. Only checking and money market accounts can be used to make bill payments using this Services. To make a payment, you must designate which Account will be used to make the payment (each designated account is called a “Funding Account”). If you or we close a Funding Account, you must designate a new Funding Account for any pending or future payments. We will not honor any bill payment requests if the Funding Account is restricted for any reason.

By scheduling a bill payment, you are authorizing us to withdraw the amount of the bill payment from the designated Funding Account. Standard delivery is the default delivery method. Standard delivery will generally be delivered in one to two Business Days for electronic payments and in five Business Days for paper payments. The bill payment service will automatically select the first available standard delivery date for each payment. You can move this date to a future date or an express delivery when available. Express delivery of electronic payments will be delivered the same Business Day and paper payments will be delivered next Business Day by overnight courier service. Additional fees apply to express delivery and the amount of the fee will display prior to your agreeing to expedited delivery.

Debits to the Funding Account (withdrawals) for scheduled bill payments usually take place on the due date. However, the debits may take place up to 2 Business Days before the due date. The date and time of debits are at our sole discretion. However, checks written directly against a Funding Account to pay bills (as opposed to electronic debits) will be debited to the Funding Account when presented for payment by the Payees. If a bill payment request exceeds the available balance in the Funding Account at the time we process it, we may, in our sole discretion: (1) honor the request and debit the Funding Account for the amount of the request (however, see the exception below), which would cause the Funding Account to be overdrawn or add to the amount by which it is overdrawn; or (2) decline the request, in which case no payment will be made to your Payee. We may take either of these actions without notifying you beforehand. We may also initially honor the request and then request the Payee to return the payment or we may attempt to get reimbursed by submitting debit requests to the Funding Account up to three times. If you fail to reimburse us, we may also send the payment to a debt collector.

C. Designation of Payee. Customer authorizes Bank to make payments to any Payee and follow other payment instructions that we receive under your Credentials. You are responsible for the accuracy of all Payee information entered into Business eBanking. Payments may be misdirected or delayed if incorrect Payee information is entered. In order to process payments more efficiently and effectively, we may edit or alter payment data or data formats in accordance with Payee directives. We do not have any duty to monitor the bill payments that are scheduled or made from the Funding Account. We are not responsible if your Credentials are used to pay bills that are not yours from the Funding Account.

You may designate any Payees located within the United States. However, you may not designate any Payee for gambling, drug, tobacco, marijuana, or any illegal purpose. We may limit your ability to specify any other Payee or class of Payees. We may refuse to make a bill payment that appears to be fraudulent or erroneous or to make payments to any Payees we designate as prohibited.

A Payee may choose not to receive payments made through this bill payment service or may require additional information before accepting payments. If that happens, you agree to remove the Payee from your payment schedule or give us any additional information the Payee requires. We are not responsible if we cannot process a bill payment because the Payee will not accept the payment or rejects the payment. We are not responsible if you are unable to complete the bill payment for any other reason.

D. Payment Method and Timing. Bank may determine in its sole discretion the method of payment to a Payee. For example, we may make payments by check, electronic payment, or other method. Checks may be written directly against the Funding Account, or they may be written against an account of the Service Provider followed by an electronic debit to the Funding Account for the check amount.
Bill payments made through the Business eBanking require sufficient time for the Payee to credit Customer’s account properly. To avoid the assessment of late charges by the Payee, Customer should make the payment at least five (5) Business Days before the due date of the payment for payments that will be sent electronically and ten (10) Business Days for before the due date of the payment for payments that will be sent a paper check through the United States Postal Service. When you initiate a payment request, you will be able to select the payments dates that are available for the Payee. Payment requests submitted on a Business Day before 7:30 p.m. (Eastern Time) Monday through Thursday and 10:30 p.m. (Eastern Time) on Friday are initiated on that Business Day, provided the funding Account contains a sufficient available balance. Transactions conducted after those times on a Business Day or at any time on a non-Business Day are initiated on the next Business Day, subject to a sufficient Available Balance in the Account from which the payment is being made.

E. Changes to Payments. You may make changes to any scheduled payments before payment processing begins. The bill payment service will not allow changes once payment processing begins. We will not authorize any stop payment requests on any electronic bill pay transactions. If you desire to stop any Payment Instruction that has already been processed, you must contact Customer Service at 888-855-7778. Although we will make every effort to accommodate your request, we will have no liability for failing to do so.

F. Returned Payments. Customer understands that Payees and/or the United States Postal Service may return bill payments for various reasons such as, but not limited to: Payee’s forwarding address expired, Payee Account number is not valid, Payee is unable to locate billing account, or billing account is paid in full. We will use best efforts to research and correct the returned payment and deliver it to the Payee, or void the payment and credit your Funding Account. You agree that we are not obligated to send you notification of returned payments.

G. Limitations. Bank does not guarantee that any Payee will receive payment by a certain date or that Payees will process the payments by a certain date. Customer is responsible for any late fees or finance charges that may be charged due to late payments. All research and resolution for any misapplied, mis-posted, misdirected, or prohibited payments will be Customer’s sole responsibility and not Bank’s. Bank may limit the total number and amount of bill payments Customer may make from its Accounts each day. Bank may terminate access to the bill pay service after six (6) consecutive months of inactivity. Except as expressly stated otherwise within this Agreement, this Bank and/or its Service Providers will bear the responsibility for any late payment related charges up to $50.00 assessed by a Payee to the extend the Payee receives the payment after the scheduled payment date.

H. Electronic Bills (eBills). The bill payment service includes a feature that electronically presents you with electronic bills from select billers. Electronic bills may not be available from all your billers. Electronic bills are provided as a convenience only, and you remain solely responsible for contacting your billers directly if you do not receive their bill(s). You agree to hold us harmless should a biller fail to deliver your bill(s). You are responsible for timely payment of all bills. Copies of previously delivered electronic bills must be requested directly from the biller.

I. Receiving eBills. You will receive electronic bills from a biller only if both: (a) you have activated it in the bill payment service as one of your billers, and (b) the biller has arranged with our Service Provider to deliver electronic bills. You will receive electronic bills from that biller if either: (1) you affirmatively elect online within the bill payment service to receive electronic bills from the biller, or (2) if available, the biller chooses to send you electronic bills on a temporary “trial basis.” In either case, you can elect within the bill payment service to stop receiving electronic bills from a biller on an individual biller basis. When affirmatively electing to receive electronic bills from a biller, you may be presented with terms from that biller for your acceptance. We are not a party to such terms.

We will notify the biller of your request to receive electronic billing information. The presentment of your first electronic bill may vary from biller to biller and may take up to 60 days, depending on the billing cycle of each biller. While your electronic bill feature is being activated it is your responsibility to keep your Accounts current. Each electronic biller reserves the right to accept or deny your request to receive electronic bills.

J. Paper Copies of eBills. If you start receiving electronic bills, the biller may stop sending paper bills to you. Your ability to receive a paper copy of your bill(s) is at the sole discretion of the biller. Check with the individual biller regarding your ability to obtain paper copies of electronic bills.

K. Authorization for Information Sharing. You authorize us to share identifying information about Customer (such as name, address, telephone number, biller account number) with companies that you have identified as your billers and which we have identified as offering electronic bills for purposes of matching your identity on our records and the biller’s records to activate your request for electronic bills. You authorize us to obtain bill data from your billers that you have requested to send you electronic bills, and from your billers that wish to send you trial electronic bills. For some billers, you will be asked to provide us with your username and password for that biller. By providing us with such information, you authorize us to use the information to obtain your bill data.

L. Our Responsibility. We are not responsible for the accuracy of your electronic bill(s). We are only responsible for presenting the information we receive from the biller. You must resolve any discrepancies or disputes regarding the accuracy of your electronic bills directly with the biller. This Agreement does not alter your liability or obligations that currently exist between you and your billers.

M. eBill Notification. We will attempt to present all your electronic bills promptly. It is your sole responsibility to ensure that this information is accurate. The time for delivery varies by biller. You are responsible for creating payments and the timeliness of payments for all electronic bills.

N. eBill Cancellation. Your electronic biller(s) or you may cancel the presentment of electronic bills at any time. The timeframe for cancellation of your electronic bill presentment varies by biller and may take up to 60 days, depending on the billing cycle of each biller. You are solely responsible to arrange for an alternative form of bill delivery. We may not be able to deliver any electronic bills at or after the time of cancellation.

5. eStatements

Bank will provide Customer with the option to utilize the eStatements service, which allows Customer to receive, view, download, and print Account statements electronically through the Business eBanking rather than by mail. Up to twelve (12) months of Account statements will be available in Business eBanking. Upon acceptance of the applicable terms and disclosures, the eStatements feature may be used to receive electronic delivery of Account statements through the Business eBanking. The ability to enroll for and retrieve eStatements is assigned by the Administrator. Enrollment in eStatements will terminate paper delivery of statements from Bank to Customer or any third-party designations. We will send an e-mail notification to the e-mail address of record when each eStatement is available. In order to receive paper statements after electing to utilize the eStatements service, Customer must notify Bank.

6. Stop Payments

In the Services, you may ask that we stop payment on a check, or a range of checks, you have written against your Account, unless we have already paid or certified the check. We must receive any request you make under the previous sentence at a time that gives us reasonable opportunity to act on it. You must give us the check number, the exact amount of the check, the Payee name, the reason for the stop payment, and any other information we request. If you ask us to stop payment on a check, we will keep the request in effect for six months after the date of the original request. After that, the request will expire unless you renew it. You may renew a stop payment request for additional six-month periods. We do not have to honor a stop payment request after it has expired. We will charge you a fee for each stop payment order you give.

7. Mobile Banking App

Customer may request that certain Business eBanking capabilities be made available via an approved mobile device such as a tablet or smartphone. To utilize the Bank’s mobile banking application (“Mobile Banking App”), Customer will need a compatible and supported mobile device with a connection to the Internet. Customer also must download and install the Mobile Banking App, which the Bank may change from time to time. Customer is responsible for the selection, installation, maintenance, and operation of Customer’s mobile device, software, and other equipment used to access the Mobil Banking App. Bank is not responsible for advising Customer of the existence or potential effect of malicious code that may exist on Customer’s mobile device, and Customer’s use of Mobile Banking App is at Customer’s own risk. Bank does not guarantee the functionality, compatibility or availability of the Mobile Banking App on all mobile devices. Bank assumes no responsibility for the defects or incompatibility of any devices, computers or software that Customer uses to access the Mobile Banking App, even if such devices, computers or software were previously approved for use. Customer is solely responsible for the mobile device and any associated fees and charges related to data. Bank reserves the right to charge an additional fees for use of the Mobile Banking App, which fees may change at any time in the Bank’s sole discretion. Not all Services and features of the Business eBanking will be available via the Mobile Banking App.

8. Business eBanking Security Procedures

A. Security. Bank requires the use of various procedures for accessing and using Services available through the System. Bank’s Security Procedures fall into three categories: (1) those that are mandatory without exception; (2) those that are required by default but may be rejected by Customer following Customer’s signature of an agreement to be bound by any transaction, whether or not authorized, in its name, and accepted by Bank in compliance with the security procedure(s) chosen by Customer and accepted by Bank; and (3) those that are optional. The term “Administrator” refers to the Person Customer designates to establish and control access to the System and Services accessible thereunder by Users, as defined below. Customer understands and acknowledges that the Administrator is an essential component of Company’s security with respect to the System and Services, and as such, is considered a mandatory Security Procedure. Bank may contact Administrator to verify a User’s use of certain Services, including but not limited to Wire Transfers more than a Verification Floor as described in Bank’s Wire Transfer Service and the resolution of errors and exceptions.

CUSTOMER UNDERSTANDS THAT THE ADMINISTRATOR HAS THE CAPABILITY OF PROVIDING ADMINISTRATIVE PRIVILEGES IDENTICAL TO THAT OF THE ADMINISTRATOR TO ANY USER (REAL OR FICTIONAL), INCLUDING THE ABILITY TO CREATE AND MAINTAIN SUBSEQUENT USER ACCOUNTS AND ASSIGNING AND REVOKING ACCESS PRIVILEGES. CUSTOMER ACKNOWLEDGES THAT ANY ADMINISTRATOR WILL HAVE THE ABILITY TO CONTROL SECURITY LEVELS SUCH AS SERVICE ACCESS AND SERVICE TRANSACTION LIMITS, INCLUDING BUT NOT LIMITED TO, THE ABILITY TO ASSIGN DOLLAR AMOUNT LIMITS TO TRANSFERS OF FUNDS. A USER, IF SO DESIGNATED BY THE ADMINISTRATOR, MAY ALSO CREATE ADDITIONAL USERS.

Customer agrees that the Administrator or any User designated to act as such will also have the authority on behalf of Customer to accept and approve all Forms, Schedules, Exhibits, and any other documents that may be submitted through or are associated with the System. The Administrator and any User assigned to a Service within the System may execute and/or approve any transaction or request that is not otherwise prohibited by the designated limits of authority for that User.

To enable Customer to access the System, Bank will issue to the Administrator a Company ID, User ID, Password, and token (if applicable) (hereafter called “Credentials”) which will be confidential. Once established, the Administrator may assign User IDs and passwords for Users within a Company ID. Bank may, from time to time, utilize additional methods to verify the identity of Administrators and Users, including out-of-band-authentication techniques and security tokens. When used, such additional methods will also be considered Credentials. Customer agrees to disclose the Credentials only to Persons authorized to access the System and further agrees to establish and maintain procedures to safeguard any Credentials furnished by Bank. Customer agrees to notify Bank at once if it believes any Credentials have been learned by an unauthorized Person. If Bank believes that security has been breached, it may change the Credentials without prior notice. Customer authorizes Bank to consider any access to or use of the Services using the Credentials to be Customer’s authorized access or use.

Bank’s Security Procedures require Enhanced Authentication on all Administrator accounts. “Enhanced Authentication” includes, but is not limited to, multifactor authentication to determine if the access device being used has been previously associated with that Administrator, out-of-band authentication requiring the Administrator to input information received through another device (typically a mobile phone), and the receipt of alerts via a delivery mechanism when administrative functions have been initiated and/or approved. Bank may deny access to the Services by any Administrator that does not fulfill the requirements of Enhanced Authentication by providing supplemental identity verification.

A User’s Credentials identify that User as an individual who is authorized to utilize Services to conduct transactions with one or more Accounts and validates the instructions given. By using the Credentials to gain access to the Services, User is directing Bank on Customer’s behalf, and Customer authorizes Bank to follow those directions. All electronic communications that are authenticated and validated by Bank will be deemed to be valid and given the same effect as written and signed paper communications from Customer. Customer is bound by instructions, whether authorized or unauthorized, which Bank implements in compliance with the Security Procedures, unless Customer has given Bank prior notice of possible unauthorized use of Customer’s Credentials and Bank has had a reasonable opportunity to act on such notice.

The term “Dual Control” refers to the segregation of duties such that one individual may initiate a transaction while a second individual may verify, approve, and/or release it. Bank strongly recommends the Security Procedure for the authorization and release of payment orders for ACH services and Wire transfer services be conducted under dual control. Should Customer choose to utilize a single user control Security Procedure instead, Customer accepts the risk and liability associated with any payment order issued on Customer’s behalf by a single User. Bank strongly recommends the Security Procedure for User administration be conducted under dual control, requiring two Administrators to approve the level of access for each User. Should Customer choose to utilize a single-user control Security Procedure instead, Customer accepts the risk and liability associated with a single Administrator authorizing Users. Customer shall indemnify Bank for any claims or losses, including reasonable attorneys’ fees resulting from Customer’s use of such single-user control Security Procedure.

When a security token device is used as part of the Credentials, Customer agrees to establish and implement physical, information security, technical and administrative measures to prevent unauthorized use of such tokens. Losses that arise from unauthorized access to the System because of improper safekeeping of tokens are the responsibility of Customer.

Customer agrees to notify Bank immediately if any hard tokens should be lost or placed in the custody of an unauthorized Person or any soft tokens become compromised. Customer agrees to educate its Administrators and Users in appropriate security procedures including, but not limited to, signing off the System when they are not using it; the risks associated with opening e-mail and/or attachments, especially those from unknown sources; and the risks associated with clicking on or opening pop-ups and web links.
Customer agrees to maintain appropriate technological safeguards including, but not limited to, strong web content filtering and scanning, firewalls, and anti-virus, antispam, and anti-spyware systems. Customer acknowledges that it is Customer’s responsibility to keep hardware and software systems up-to-date, including the most current security patches. Customer acknowledges and agrees that the Security Procedures and controls are commercially reasonable based on the size and complexity of Customer’s business and are appropriate for Customer’s Accounts.

Customer further acknowledges and agrees that Security Procedures and controls may change from time to time. If Customer, at any time, believes that security is insufficient or not commercially reasonable, Customer agrees to notify Bank immediately.

Any changes in the designation of Administrator will be in writing by the delivery of a new Treasury Services Implementation Form or Business eBanking Modification Form, and Customer will provide reasonable prior notice of such change to Bank.

B. Compliance with Security Procedures. Customer agrees to comply with the Security Procedures and any other procedures Bank directs it to use. Customer agrees to notify Bank immediately, according to notification procedures prescribed by Bank, if Customer believes that any Security Procedures or Credentials have been stolen, compromised, or otherwise become known to Persons other than Customer or its authorized representative(s) or if Customer believes that any transaction or activity is unauthorized or in error.

Customer authorizes Bank to follow any and all instructions entered and transactions initiated using applicable Security Procedures unless and until Customer has notified Bank, according to notification procedures prescribed by Bank, that the Security Procedures or any Credentials have been stolen, compromised, or otherwise become known to Persons other than Customer or its representative(s) and until Bank has had a reasonable opportunity to act upon such notice. Customer agrees that the initiation of a transaction or instructions using applicable Security Procedures constitutes sufficient authorization for Bank to execute such transaction or instruction notwithstanding any particular designation by Customer of authorized Persons or signature requirements identified on any signature card or other documents relating to this Agreement or Customer’s Accounts maintained with Bank, and Customer agrees and intends that the submission of transactions and instructions using the Security Procedures will be considered the same as Customer’s authorized written signature in authorizing Bank to execute such transaction or instruction. Customer will be bound by all transactions initiated through the use of such Security Procedures, whether authorized or unauthorized, and by all transactions and activity otherwise initiated by Customer, to the fullest extent allowed by law. Customer acknowledges and agrees that the Security Procedures are not designed to detect error in the transmission or content of communications or transactions initiated by Customer and that Customer bears the sole responsibility for detecting and preventing such error. Customer warrants that no individual will be allowed to access Information Sources or create/transmit payment instructions or other orders to Bank in the absence of proper supervision and safeguards.

C. Confidentiality of Security Procedures. Customer agrees to keep all Security Procedures and Credentials protected, secure, and strictly confidential and to provide or make available the same only to Customer’s User(s). Customer agrees not to disclose or provide any Security Procedures or Credentials to any unauthorized Person. Customer also agrees that Users will not share Credentials with each other. Where Customer has the ability to change or modify a Security Procedure from time to time (e.g., a password or User Name), Customer agrees to change Credentials frequently in order to ensure the security of the Credentials. In the event of any actual or threatened breach of security, Bank may issue new Credentials or establish new Security Procedures as soon as reasonably practicable, but Bank will not be liable to Customer or any third party for any delay in taking such actions. Customer agrees to indemnify, defend all claims, and hold Bank harmless from any loss, damages, or expenses, including but not limited to attorney’s fees, caused by Customer’s, its employees’ or its agents’ failure to keep the Security Procedures or Credentials confidential and secure.
D. Change or Revocation of Authority. Customer’s Administrator can change a User’s authority at any time in Business eBanking. Customer agrees to notify Bank immediately, according to notification procedures prescribed by Bank if the authority of any Administrator(s) will change or be revoked. Customer will recover and return to Bank any Credentials in the possession of any of Customer’s authorized representative(s) whose authority to have the Credentials has been revoked.
E. Modification of Security Procedures. Bank reserves the right to modify, amend, supplement, or cancel any or all Security Procedures or to cancel or replace any Credentials, at any time and from time to time in Bank’s discretion. Bank will give Customer reasonable notice of any change in Security Procedures; provided that, Bank may make any change in Security Procedures without advance notice to Customer if Bank, in its judgment and discretion, believes such change to be necessary or desirable to protect the security of Systems and assets and Customer’s Accounts. Customer’s implementation and use of any changed Security Procedures will constitute Customer’s agreement to the change and Customer’s agreement that the applicable Security Procedures, as changed, are commercially reasonable and adequate for the purposes intended.

9. Customer Security Responsibilities

A. General Security Measures. Customer agrees to implement reasonable security measures to assure that only Customer’s authorized employees have the ability to transmit information and instruction to Bank for the purposes of any Service. Bank strongly recommends that Customer adopts an internal, dual control environment in connection with each Service. If Customer chooses not to do so, Customer agrees to adopt a standard greater than ordinary care with respect to Customer accounts, employee supervision, internal controls, and review of statements and other transaction information.

B. Protection of Information Sources. Customer will be solely responsible for preventing and safeguarding against unauthorized transmissions and unauthorized access to the following, all of which are referred to collectively as “Information Sources”: (i) Original Checks; (ii) Check Images; and (iii) Customer information, systems, connections and equipment that interface with, connect to or allow access to Bank, its information, Systems and equipment, including but not limited to Credentials, instructions, codes, passwords, procedures, including security-related procedures or any passwords, codes or PINs used in transmitting the Check Images, ACH Entries, Wire Transfers or other sensitive information. Customer will establish, maintain and enforce physical and logical commercially reasonable security practices, techniques and procedures with respect to access, storage and maintenance to safeguard against unauthorized transmissions and unauthorized access to the Information Sources. Such practices, techniques and procedures will be no less than the security-related requirements set forth in any applicable laws, regulations, regulatory guidelines and rules. Customer will take appropriate security measures to ensure that: (a) only authorized Personnel will have access to Information Sources, and (b) that the information obtained from Information Sources is not disclosed to third parties.

C. Notice. Customer will notify Bank immediately, followed by written confirmation, if Customer has reason to believe or suspects there has been any unauthorized access to the Information Sources or unauthorized transmissions.

D. Security. Customer is solely responsible for providing for and maintaining the physical electronic, procedural, administrative, and technical security of data and systems in Customer’s possession or under Customer’s control. Bank is not responsible for any computer viruses (including, but not limited to, programs commonly referred to as “malware,” “keystroke loggers,” or “spyware”), problems or malfunctions resulting from any computer viruses, or any related problems that may be associated with the use of an online system. Any material downloaded or otherwise obtained is at Customer’s own discretion and risk, and Bank is not responsible for any damage to Customer’s computer or operating systems or for loss of data that results from the download of any such material, whether due to any computer virus or otherwise. Customer is solely responsible for maintaining and applying anti-virus software, security patches, firewalls, and other security measures with respect to Customer’s operating systems, and for protecting, securing, and backing up any data and information stored in or on Customer’s operating systems. Bank is not responsible for any errors or failures resulting from defects in or malfunctions of any software installed on Customer’s operating systems or accessed through an Internet connection.

E. Internet and E-Mail Security. Customer acknowledges and agrees that it is Customer’s responsibility to protect itself and to be vigilant against e-mail fraud and other internet frauds and schemes (including, but not limited to, frauds commonly referred to as “phishing,” “pharming,” and “business e-mail compromise”). Customer agrees to educate Administrator(s), User(s), Agents, employees and contractors retained by Customer as to the risks of such fraud and to train such Persons to avoid such risks. Customer acknowledges that Bank will never contact Customer by e-mail to ask for or to verify Account numbers, Credentials, or any sensitive or confidential information unless Bank uses its Secured E-Mail service. If Customer receives an e-mail or other electronic communication that Customer believes, or has reason to believe, is fraudulent, Customer agrees that neither Customer nor its User(s), Agents, employees or contractors will respond to the e-mail, provide any information to the e-mail sender, click on any links in the e-mail, or otherwise comply with any instructions in the e-mail. Customer agrees that Bank is not responsible for any losses, injuries, or harm incurred by Customer as a result of any electronic, e-mail, or Internet fraud.

F. Breaches. In the event that Security Procedures or general security measures are compromised in a way that results in unauthorized access to Information Sources, the creation or approval of unauthorized transactions, or the creation or approval of unauthorized changes in the System (a “Breach”), Customer agrees to assist Bank in determining the manner and source of the Breach. Such assistance will include, but not limited to providing Bank or Bank agents access to Customer’s hard drive(s), storage media and devices, systems and any other equipment or devices reasonably believed to have been used in the Breach. Customer further agrees to provide to the Bank any analysis of such equipment, devices, or software or any report of such analysis performed by Customer, Customer agents, law enforcement agencies, forensic investigators, or any other third party. Failure of Customer to assist Bank will be an admission by Customer that the Breach was caused by a Person who obtained access to Customer’s facilities or who obtained information facilitating the breach of the Security Procedures or general security measures from Customer and not from a source controlled by the Bank.

G. Vendors. Any third party servicer or vendor used by Customer in connection with the Services (“Vendor”) is Customer’s agent and not ours, and Customer will be liable and solely responsible for: (a) any Vendor’s failure to comply with this Agreement, the Account Agreement, Loan Agreement or any Security Procedures or operating requirements relating to the Services; and (b) all fees, costs and expenses owed to each Vendor for its services. M. Electronic Communication. Customer may elect to send or receive instructions or reports from Bank related to services via electronic means, including, but not limited to facsimile transmission, voice mail, unsecured e-mail, text messages, or other telephone methods (“Electronic Transmission”). Customer acknowledges that such Electronic Transmissions are an inherently insecure communication method due to the possibility of error, delay, and observation or receipt by unauthorized personnel. Bank may rely in good faith on Customer’s instructions regarding how and to what number or e-mail address Electronic Transmission should be sent and may rely on any Electronic Transmission that it reasonably believes to have been initiated by Customer. Should Customer elect to send or receive Electronic Transmissions to or from Bank, Customer assumes all risks, and Bank will not be liable for any loss that results from non-receipt, disclosure, or alteration of any such Electronic Transmission.

10. License to Use Business eBanking

A. Access. Customer will only access Business eBanking, Mobile Banking App, or other banking systems (a “System”) in compliance with the requirements set forth by Bank. If a Service involves the use of software, hardware, processing, or databases provided by or through us a Service Provider, we or the Service Provider may require Customer to execute a license or other agreement to use or acquire the System. Customer agrees to treat the System as strictly confidential at all times. Customer is solely responsible for the use or misuse of the System and assumes the risk of all consequences of the use or misuse of the System by Customer, its personnel or third parties (other than us and our personnel).

B. Ownership. All right, title and interest in and to (i) Systems any and all computer programs, including, but not limited to, the object and source codes therefore, and any and all updates, upgrades, fixes and enhancements thereto, together with any and all documentation, user guides and instructions pertaining thereto (everything in this clause (i), collectively, “Software”), and (ii) any and all users guides, instructions and other documentation provided to, or used by, Customer in connection with the Services (everything in this clause (ii) collectively, the “Documentation”) will be, and remain, the property of Bank or Service Provider, as applicable.

The Software and Documentation may solely be used for the purpose of accessing and receiving the Services. Unless otherwise expressly authorized, Customer may not (x) copy, reproduce, transmit, retransmit, disseminate, display, publish, sell, broadcast, circulate, distribute, transfer, assign, commercially exploit, reverse engineer, reverse compile or create derivative works of, the Software in any form or (y) copy, reproduce, transmit, retransmit, disseminate, display, publish, sell, broadcast, circulate, distribute, transfer, assign, or commercially exploit the Documentation. Moreover, any suggestions, ideas, notes, drawings, concepts, or other information you may send to us through or regarding the Business eBanking, Mobile Banking App, or Services shall be considered an uncompensated contribution of intellectual property to us and our Service Providers, shall also be deemed our and our Service Providers’ exclusive intellectual property, and shall not be subject to any obligation of confidentiality.

C. Intellectual Property. Customer agrees not to: (i) contest the scope, validity, or ownership of Bank’s (or its licensors’) intellectual property rights in any proprietary data or service, (ii) perform any act which could reasonably be expected to impair the scope, validity, or ownership of such intellectual property rights, (iii) assert any ownership rights to any Software, Documentation or Service, or (iv) remove or alter any copyright, trademark, or other intellectual property or proprietary right notices, legends, symbols, or labels appearing on or in any Software, Documentation, or Service.

D. Infringement Claims. Customer agrees to: (i) cooperate with Bank and its licensors to protect the Software, Documentation, and Services, including in connection with any lawsuits or disputes involving the Software, Documentation and Services, (ii) promptly notify Bank and provide relevant information and facts upon becoming aware of any actual or potential claim made by a third party regarding infringement, misappropriation, imitation, illegal use or misuse, or reasonable likelihood thereof, by the Software, Documentation, or Service, and (iii) in the event of any actual or potential infringement, misappropriation, imitation, illegal use or misuse, or reasonable likelihood thereof of the Software, Documentation, or Service by others: (x) grant to Bank and its licensors the sole right to determine the course of action with respect to such infringement and to bring any proceeding with respect thereto, and to settle, and collect any settlement amount or judgment for any such proceeding, and (y) agree that such licensors will be solely entitled to any proceeds of any such proceeding, including, but not limited to, any settlement proceeds, insurance proceeds, arbitration award, judgment, or other consideration in any form.

E. Assignment. Customer hereby assigns to Bank or its licensors, as directed by Bank, any rights, including any patent, copyright, trademarks, and trade secrets, which it may now have or may acquire at any time in the future to any Software, Documentation, or Service.

F. Termination of License. Upon termination of any or all of the Services under this Agreement, all licenses to access and use Business eBanking and the Mobile Banking App, if any, granted by Bank to Customer with respect to those terminated Services will automatically terminate. Customer agrees that Bank has a proprietary interest in such software, as well as any records, codes, files, or systems which Customer is provided in connection with it (collectively, “Software and Related Items”). Customer agrees not to disclose the Software and Related Items except to its employees on a “need to know” basis. Customer also agrees not to disclose, and to instruct its employees not to disclose, the Software and Related Items to anyone else. If Customer ceases to use the applicable Bank Services, Customer will return to Bank all the Software and Related Items it has received from Bank.

11. Acceptable Use of Business eBanking

The Services are solely for your convenience. Customer may not redistribute or resell them or use the services to process transactions for third parties. Customer agrees not to use or attempt to use any Service: (a) to engage in any illegal purpose or activity or to violate any applicable Law, (b) to breach any contract or agreement by which Customer is bound, (c) to engage in any internet or online gambling transaction, whether or not gambling is legal in any applicable jurisdiction, (d) engage in any activity or business that would result in Customer being or becoming a “money service business” as defined in the Bank Secrecy Act and its implementing regulations, or (e) to engage in any transaction or activity that is not specifically authorized and permitted by this Agreement. Customer acknowledges and agrees that Bank has no obligation to monitor Customer’s use of any Service for transactions and activity that is impermissible or prohibited under the terms of this Agreement, Nacha Operating Rules or applicable laws; provided, however, that Bank reserves the right to decline to execute any transaction or activity that Bank believes violates the terms of this Agreement, Nacha Operating Rules or applicable laws.

Customer will comply with all regulations, policies, and procedures of Service Providers and payment networks through which you access and use the Services. You agree that you are independently responsible for complying with all applicable laws in all your activities related to your use of the Services. You agree that you will not (a) infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction; (b) impose an unreasonable or disproportionately large load on our infrastructure; (c) facilitate any viruses, trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; (d) constitute use of any robot, spider, other automatic device, or manual process to monitor or copy the Services without our prior written permission; or (e) constitute use of any device, software or routine to bypass technology protecting the Services, or interfere or attempt to interfere, with the Services.

12. Internet Disclaimer

For any Service described herein using the Internet, Bank does not and cannot control the flow of data to or from Bank’s network and other portions of the Internet. Such flow depends in large part on the performance of Internet services provided or controlled by third parties. Actions or inactions of such third parties can impair or disrupt Customer’s connections to the Internet (or portions thereof). Bank cannot guarantee that such events will not occur. Accordingly, Bank disclaims all liability resulting from or related to such events and in no event will Bank be liable for any damages (whether in contract or in tort) that are attributable to the public Internet infrastructure, Customer’s ability to connect to the Internet, or Bank’s ability to connect to the Internet on Customer’s behalf.

13. Service Availability

The Services are generally available 24 hours a day, seven days a week. However, the Services may not be available at certain times because of: (1) System maintenance and downtime; (2) circumstances beyond our control; or (3) other reasons. The Services may not be available in all countries outside the United States. We may temporarily change, suspend, or terminate your access to the Services at any time without notifying you beforehand. You are responsible for the setup and maintenance of your own access devices.
The ability of Bank to provide access to the Business eBanking via internet or Mobile Access is conditioned upon the continued operation and availability of the computers which house the Business eBanking and of the telecommunications network connecting Customer’s Mobile Device to the Business eBanking. Bank does not and cannot control the flow of data to or from Bank’s network and other portions of the Internet. Accordingly, Bank disclaims any and all liability resulting from or related to delays or interruptions in data delivery and in no event will Bank be liable for any damages (whether in contract, tort, by operation of Law, or otherwise) that are attributable to the public Internet infrastructure, Customer’s ability to connect to the Internet, or Bank’s ability to connect to the Internet. In the event access to the computer or network is suspended or terminated for any reason, Customer agrees that Bank will not be responsible for Customer’s lack of access.

14.Termination

We have the right to end or temporarily stop any or all the Services at any time and for any reason. We may do so without notifying you beforehand. However, our intention is to notify you before or promptly after ending any Service.

If we have reason to believe that you have engaged in any of the prohibited or unauthorized activities described in this Agreement or have otherwise breached your obligations under this Agreement, we may terminate, suspend or limit your access to or use of the Business eBanking, Mobile Banking App, or Services; notify law enforcement, regulatory authorities, impacted third parties, and others as we deem appropriate; refuse to provide our services to you in the future; and/or take legal action against you. The remedies contained in this section are cumulative and are in addition to the other rights and remedies available to us under this Agreement, by law or otherwise.

15. How to Contact the Bank

Any communication regarding the Services, including the reporting of lost/stolen/ compromised Credentials or an unauthorized transaction, should be made to the address and/or phone numbers shown below. Because time is of the essence when responding to lost/ stolen/ compromised Credentials or an unauthorized transaction, Customer must contact Bank via phone immediately to report such an event.

Bank’s contact instructions may be changed upon notice to Customer in writing. Bank will endeavor to provide notice to Customer at least thirty (30) days in advance of any change but reserves the right to make changes on shorter notice when necessary.

Forbright Bank
Digital Banking Operations
4445 Willard Avenue, Suite 1000
Chevy Chase, MD 20815
888-855-7778
customerservice@ForbrightBank.com

16. Bank Liability

A. General. Customer agrees that Bank’s responsibility to Customer will be limited to the exercise of ordinary care. Bank will not be responsible for delays or failures in performance caused by events beyond Bank’s reasonable control or by periods of unavailability of the System due to unexpected failure of any System. If Bank substantially complies with the procedures in this Agreement, in implementation form, and in the applicable Schedules, Forms, or Exhibits, Bank will be considered to have exercised ordinary care. Customer and Bank agree that clerical errors and mistakes in judgment do not constitute a failure to exercise ordinary care or to act in good faith.

CUSTOMER EXPRESSLY AGREES THAT IN NO EVENT WILL THE BANK PARTIES (AS DEFINED BELOW) BE LIABLE FOR LOST PROFITS OR FOR ANY CONSEQUENTIAL, EXEMPLARY, PUNITIVE, SPECIAL, INDIRECT, OR INCIDENTAL LOSSES OR DAMAGES WHICH MAY ARISE IN CONNECTION WITH THE SERVICES CONTEMPLATED BY THIS AGREEMENT EVEN IF BANK IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND INCLUDING, BUT NOT LIMITED TO, LOSS OR DAMAGE FROM SUBSEQUENT WRONGFUL DISHONOR RESULTING FROM BANK’S ACTS OR OMISSIONS PURSUANT TO THIS AGREEMENT. CUSTOMER ASSUMES TOTAL RESPONSIBILITY FOR USE OF ANY SERVICES VIA THE INTERNET AND ACCESSES THE SAME AT ITS OWN RISK. BANK EXERCISES NO CONTROL OVER AND HAS NO RESPONSIBILITY WHATSOEVER FOR THE CONTENT TRANSMITTED OR ACCESSIBLE THROUGH ANY BANK SYSTEM OR THE INTERNET OR ACTIONS TAKEN ON THE INTERNET, AND BANK EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR SUCH CONTENT OR ACTIONS. BANK IS NOT RESPONSIBLE FOR ANY OVERDRAFTS BY CUSTOMER OR FOR ANY ACTIONS OR OMISSIONS OF CUSTOMER THAT RESULT FROM OR ARISE OUT OF ANY DIFFERENCE IN THE AVAILABLE BALANCE AND CURRENT BALANCE OF ANY CUSTOMER ACCOUNT MAINTAINED WITH BANK.

In the performance of the Services, Bank will be entitled to rely solely on the information, representations, covenants, agreements and warranties provided by Customer pursuant to this Agreement and will not be responsible for the accuracy or completeness thereof. Bank’s liability for loss of interest as allowed under this Agreement will be calculated in accordance with the applicable provisions contained herein. Customer will promptly furnish to Bank written proof of any loss attributable to a Service and will provide all reasonable assistance to Bank to minimize and/or recover any loss which may have been incurred. Notwithstanding the provisions set forth above, any liability of Bank for a transfer incorrectly made will be limited to the amount of such transfer which is not recovered within a reasonable period of time. Customer agrees that Bank, its officers, employees, agents, affiliates, attorneys, and contractors (collectively, the “Bank Parties”) will not be liable for the quality of performance or lack of performance of any computer software or hardware supplied by Bank to Customer. In the event of any damages for which Bank or Customer may be liable to each other or to a third party pursuant to the services provided under this Agreement, Bank and Customer will undertake reasonable efforts to cooperate with each other, as permitted by applicable law, in performing loss recovery efforts and in connection with any actions that the relevant party may be obligated to defend or elects to pursue against a third party. Bank will not be liable for: (i) the failure of Customer to maintain its security, (ii) Customer’s acts or omissions (including, but not limited to, the amount, accuracy, timeliness of transmittal, or due authorization of any entry received from Customer), (iii) nonperformance, malfunction, or incompatibility of Customer’s hardware or software, or the malfunction of the information reporting system beyond Bank’s reasonable control, (iv) any cause except the gross negligence or willful misconduct of Bank’s employees, (v) acts and omissions of transferee institutions and their personnel, or (vi) any and all claims or damages resulting from, or related to, any computer virus, unauthorized intrusion or related problems that may be associated with using electronic mail, the Internet, or Customer’s equipment. Customer may request Bank to provide deposit reporting services based on information provided by Customer. In addition, Customer acknowledges that System information regarding deposit balances may not include pending transactions, including deposits, withdrawals, and returns, which will determine the actual balance at any given time. Bank will have no liability or responsibility to Customer with regard to any other matter, including, but not limited to, its failure to honor a transaction if the Account has insufficient Available Balance, any act or omission by any clearinghouse operator, whether check or electronic, and any other financial institution, and any communications and/or payment network operated by or for financial institutions, including but not limited to, the Board of Governors of the Federal Reserve, Nacha, and the Society for Worldwide Interbank Financial Telecommunications (“SWIFT”). Bank will not be responsible for any liability, loss, or damage resulting from Bank’s failure to perform any Service or to perform any other obligations under this Agreement which is caused by acts of governmental authority or the Board of Governors of the Federal Reserve; labor difficulties; equipment or computer failure or destruction or the unavailability, interruption, or malfunction of communications facilities or utilities; delays or failure to act by Customer or third parties and their personnel; criminal acts; or generally any cause reasonably beyond Bank’s control.

No action, regardless of form, arising out of this Agreement may be brought by either party hereto more than one year after the event giving rise to the cause of action except in the case of nonpayment, in which the applicable statute of limitation for collection actions will be applicable.

B. Survival. No Third-Party Beneficiary. This section will survive the termination of this Agreement and any Schedules, Forms, and Exhibits. No third party will have rights or claims against bank under this Agreement.

C. Third Party Claims. If Bank receives an adverse claim from any third party against any Account, and Bank reasonably believes that it will not be protected if the claim is ignored or that Bank has a legal obligation to comply with the claim, Customer agrees Bank may, in its discretion, comply with the claim by making payment from the affected Account, place a hold on the affected Account or move the disputed funds to a holding account. Any hold or use of a holding account will remain in place only so long as reasonably necessary to resolve the claim or employ legal remedies to allow a court to decide such claim. Bank will have no liability for dishonored transactions which result from such action, and Customer agrees to reimburse Bank for all costs, including attorney fees, incurred due to such adverse claim.

17. Customer Compliance and Liability

Customer agrees to comply with all existing and future operating procedures used by Bank for processing of transactions. Customer further agrees to comply with and be bound by all applicable state or federal laws, rules and regulations affecting the use of checks, drafts, fund transfers, and ACH transactions, including but not limited to, rules and procedural guidelines established by the Federal Trade Commission, the Board of Governors of the Federal Reserve, the Nacha Operating Rules and any other clearinghouse or other organization in which Bank is a member or to which rules Bank has agreed to be bound. These laws, procedures, rules, regulations, and definitions will be incorporated herein by reference.

18. Warranties

EXCEPT AS SPECIFICALLY SET FORTH HEREIN, THE SYSTEM AND RELATED EQUIPMENT AND/OR OTHER MATERIALS USED IN CONNECTION WITH THE SYSTEM AND ALL OTHER SERVICES, AND EQUIPMENT PROVIDED, LEASED OR SOLD BY BANK, IF ANY, ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NONINFRINGEMENT, SYSTEM INTEGRATION, DATA ACCURACY, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION GIVEN BY BANK, ITS AFFILIATES OR ITS CONTRACTORS OR THEIR RESPECTIVE EMPLOYEES WILL CREATE ANY WARRANTY. NO ADVICE OR INFORMATION GIVEN BY BANK, ITS AFFILIATES OR ITS CONTRACTORS OR THEIR RESPECTIVE EMPLOYEES WILL CREATE ANY WARRANTY. BANK ACCEPTS NO LIABILITY FOR ANY DAMAGE THAT ANY EQUIPMENT MAY CAUSE TO CUSTOMER’S OTHER SYSTEMS OR PROPERTY REGARDLESS OF WHETHER SUCH DAMAGE WAS A RESULT OF BANK’S SPECIFICATIONS OR REQUIREMENTS. BANK DOES NOT REPRESENT OR WARRANT THAT THE SYSTEM WILL MEET CUSTOMER’S REQUIREMENTS, WILL PREVENT UNAUTHORIZED ACCESS BY THIRD PARTIES, WILL BE UNINTERRUPTED, SECURE OR ERROR FREE OR THAT ANY MINIMUM TRANSMISSION SPEED IS GUARANTEED AT ANY TIME. IN ADDITION, CUSTOMER ACKNOWLEDGES AND AGREES THAT TRANSMISSIONS OVER THE INTERNET MAY NOT BE SECURE. CUSTOMER FURTHER ACKNOWLEDGES AND AGREES THAT ANY MATERIAL AND/OR DATA UPLOADED, DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SYSTEM IS DONE AT CUSTOMER’S OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER’S EQUIPMENT OR COMPUTER MACHINES OR LOSS OF DATA THAT RESULTS FROM THE UPLOADING, DOWNLOADING OR OTHER TRANSMISSION OF SUCH MATERIALS AND/OR DATA. IN ADDITION, CUSTOMER ACKNOWLEDGES AND AGREES THAT BANK’S THIRD PARTY SERVICE PROVIDERS DO NOT MAKE ANY WARRANTIES TO CUSTOMER UNDER THIS AGREEMENT, AND BANK DOES NOT MAKE ANY WARRANTIES ON BEHALF OF SUCH SERVICE PROVIDERS UNDER THIS AGREEMENT, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SYSTEM INTEGRATION, DATA ACCURACY OR QUIET ENJOYMENT.

19. Indemnification

Customer will indemnify and hold bank and our officers, directors, employees, affiliates, shareholders and agents harmless from any claim, loss, penalty, assessment, cost or damage, whether in contract or in tort (including reasonable attorneys’ fees), and arising out of any errors, negligence, action, non-action, or involvement by customer or bank parties, or their respective officers (including individuals portraying themselves as officers), employees, agents, affiliates, contractors, and attorneys, under this agreement or in connection with the services provided under this agreement or otherwise, including, but not limited to, those asserted by third parties for reimbursement or damages, those resulting from a breach or noncompliance of such rules, regulations, or operating procedures by customer, those resulting from the delay of any clearinghouse or any financial institution other than bank in crediting, or the failure of such institution to credit the amount of any transaction, and those which arise out of the Nacha Operating Rules, or any rules or guidelines of any automated clearinghouse, except that such indemnification by Customer of Bank Parties will not apply to those losses caused solely by Bank’s gross negligence or willful misconduct. Customer agrees to hold Bank Parties harmless from any and all losses, costs, suits, expenses, liabilities, damages, and attorneys’ fees arising from or related to Bank Parties acting in good faith in accordance with instructions or information if Bank has followed the Security Procedures contained in this Agreement, and Customer further agrees that Bank assumes no responsibility beyond its duty to exercise ordinary care. Customer agrees to hold Bank Parties harmless for all damages resulting from Customer’s failure to follow the Security Procedures and the terms of this Agreement.

20. Miscellaneous Provisions

A. Headings. The headings and captions contained herein are included only for convenience of reference and do not define, limit, explain, or modify this Agreement or its interpretation, construction, or meaning.

B. Severability. Should any provision of this Agreement, the Implementation Form, or any Addendum hereto including any Schedules, Forms, or Exhibits, contravene or conflict with any applicable present or future law or regulation of any regulatory agency, or should any provision be held invalid or unenforceable by a court or regulatory body of competent jurisdiction, then each such provision will be void. This Agreement will be deemed amended to the extent necessary to comply with such statute, regulation, or policy and all other provisions of this Agreement, or any Addendum hereto, including any Schedules, Forms, or Exhibits, will remain in full force and effect. Bank will not incur any liability to Customer as a result of such violation or amendment.

C. Waiver. No waiver by Bank (whether or not in writing) of any term, condition, or obligation of Customer will bind Bank to waive the same term, condition, or obligation again, nor will any other provision, condition, term, or obligation hereof be affected by such a waiver.

D. Binding Effect. This Agreement will be binding upon and inure to the benefit of Bank and Customer and their respective legal representatives, successors, and assigns. This Agreement is not for the benefit of any other Person, and no other Person will have any right against Customer or Bank under this Agreement.

E. Incorporation by Reference. The Account Agreement, the Loan Agreement, any Implementation Forms, Addenda, Schedules, Forms, Exhibits and Appendices thereto, any Bank schedules or forms, and any exhibit to each such document, or on-screen instructions (including the Services) which are referred to herein or, whether delivered or accessed in physical or electronic format, as amended from time to time pursuant to the provisions hereof, will be deemed incorporated herein by reference thereto and will become a part of this Agreement as if fully set forth herein.

F. Entire Agreement. This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter hereof. All contemporaneous agreements or understandings concerning the subject matter hereof, whether oral or written, are merged into this Agreement.

G. Transfers and Assignments. Customer cannot transfer or assign any rights or obligations under this Agreement without Bank’s written consent. Bank may assign its rights and delegate its duties under this Agreement to a Person affiliated with Bank or to a third party.

H. Records Ownership. All data storage media, security procedures, data, information and related records used by Bank for transactions contemplated by any Service will be and remain Bank’s property. Except to the extent that Bank is required by law to make information available to Customer, Bank may, in its sole discretion, determine whether to make available such information upon Customer’s request. Any expenses incurred by Bank in making such information available to Customer will be paid by Customer. Absent manifest error, the records of Bank will be conclusive evidence with respect to the matters governed by this Agreement.

I. Recording and use of Communications. Customer and Bank agree that all telephone conversations or data transmissions between them or their agents made in connection with the Service(s) and this Agreement may be electronically recorded and retained by either party by use of any reasonable means. Bank will not be obligated to make such recordings.

J. Construction. This Agreement is an agreement between parties who are experienced in sophisticated and complex matters similar to the transactions contemplated by this Agreement, is entered into by both parties in reliance upon the economic and legal bargains contained herein, and will be interpreted and construed in a fair and impartial manner, without regard to such factors as the party which prepared the instrument or drafted any provision thereof, the relative bargaining powers of the parties or the domicile of any party.

K. Amendment. This Agreement may be modified by a written agreement executed and signed by the parties. We may, however, modify this Agreement by giving Customer thirty (30) calendar days’ prior written notice. If Customer continues to use any Service or the affected Service, as the case may be, after the expiration of the thirty-day period or a later effective date specified in such notice, Customer is bound by the Agreement, as so modified.

Notwithstanding the foregoing, if a modification to this Agreement is required by or under applicable law or by a regulatory authority with jurisdiction over the Bank or is, in our good faith opinion, necessary to preserve or enhance the security of a Service, we may modify this Agreement by giving Customer notice of the modification by any means permitted by applicable law, and the modification will be effective immediately upon us giving such notice.

L. Assignment. Customer may not sell, assign or transfer, or grant a security interest in any of its rights or obligations under this Agreement without our prior written consent. We may assign our rights and obligations under this Agreement in whole or in part without Customer’s consent (a) pursuant to, or in connection with any merger, consolidation or amalgamation involving us or our parent company, or the sale or transfer of all or substantially all of our assets or stock, or (b) in connection with the sale or other disposition involving a line of our business to which this Agreement relates. We will use reasonable efforts to notify Customer of any such assignment.

M. Use of Trademarks. Customer may not use Bank’s name or trademarks without the express written consent of Bank. If Customer is permitted to use any of Bank’s name, trademarks or promotional materials, Customer will not indicate, directly or indirectly, that Bank indorses, or is connected in any way with, any of Customer’s goods or services.

N. Further Assurances. The parties agree to execute and deliver all additional documents and give all further assurances reasonably necessary to carry out the intent of the parties with respect to these Services.

O. Ownership of Website. The content, information and offers on the Business eBanking, Mobile Banking App, and Website are copyrighted by Bank or a Service Provider and the unauthorized use, reproduction, linking or distribution of any portions is strictly prohibited. Customer agrees not to copy, display, distribute, download, license, sub-license, modify, publish, repost, reproduce, reuse, sell, transmit, create a derivative work from or otherwise use for public or commercial purposes, the information and materials on the Website, except as provided in this Agreement, without Bank’s express written permission. Unless otherwise noted, all other trademarks, service marks, and logos used on Bank’s sites are the trademarks, service marks or logos of Bank, or others as indicated.

P. Counterparts. The Agreement may be executed in counterparts, each of which shall be deemed an original and all of which shall constitute a single instrument.

Q. Governing Law. This Agreement will be governed by and construed in accordance with the laws of the State of Maryland without regard to conflicts of laws principles that would require the application of other law, and Customer irrevocably consents and submits to the personal jurisdiction of the state or federal courts located in the State of Maryland. EACH PARTY HEREBY IRREVOCABLY WAIVES ALL RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING OR CLAIM BETWEEN THEM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED BY THIS AGREEMENT. Attorneys’ Fees. In the event of any conflict pertaining to the subject matter of this Agreement in addition to any remedies provided in this Agreement or by applicable law, the prevailing party will be entitled to recover all costs and expenses incurred by the prevailing party in defending itself or in enforcing its rights, including but not limited to, court costs, fees of consultants, and reasonable attorneys’ fees.